TowLien vehicle inventory and understanding their status
We are going to break down the vehicle status (1) and vehicle tasks (2) in this article and explain what each status means to you. Lets start with vehicle status.
Vehicle Status
Vehicles can range in status depending on your current state, and where you are in the notification process on the vehicle, here are the most common with their description.
| Active | Vehicle is in active inventory |
| Claimed | Vehicle has been marked as claimed by owner, your company, or other interested party |
| Cancelled | Vehicle has been cancelled by user |
| Pending Response | Vehicle is pending results of a search or we are waiting on the response from the state for your results |
Queued | Vehicles next task is processing for you. If you have multiple vehicles submitted in a short time or use a batch upload, your vehicles may queue while being searched or letters are being sent |
Vehicle Task and Status
Vehicle tasks will show either your next task that is due, or if the vehicle has no active tasks your last completed task and that status. Here are the most common vehicle task and status descriptions.
Example: Sent First Notice - Completed
| Completed | Task described has been successfully completed |
| Expired | Task has expired and must be completed again (this may involve another search in some states) |
| Failed | Task failed to complete (reason will be given) |
Submitted | Task has been submitted to its location |
In Progress | Task is currently processing, if this is a letter being sent it will change status once it has been received to the mailhouse |
Task Tips
Here are a few things to remember about vehicle status and tasks
- All actions taken on a vehicle are stored on the Tasks Tab of the Vehicle Details page
- If you have a task due it will display on the Tasks Tab and the Vehicle Summary Tab
- All completed tasks are listed under the Tasks Tab and under the Vehicle Summary Tab with the date the task was completed
- User cancelled tasks are also listed under the Tasks Tab with details on when the action was cancelled
If you have any questions about vehicle status or vehicle tasks Contact Us!